IT Manager

Company: Toastique, LLC
Location: Washington
Posted on: November 6, 2024

Job Description:

The IT Manager will be responsible for overseeing and maintaining all of Toastique's technology systems - including but not limited to, point of sale system, third party integration, online ordering/application development, loyalty program, website and asset management, etc. The IT Manager will also be the main point of contact for Toastique Franchisees to provide IT assistance as needed.
The IT Manager will work at the Union Market Office (325 Morse St NE) 5 days a week.
Responsibilities:

• Manage day-to-day IT operations, including troubleshooting technical issues, resolving user problems, and ensuring high availability and performance of IT systems
  
• Be the first line of communication for any IT related issues (corporate and franchisees)
  
• Maintain and respond in a timely manner to all IT Request Form submissions
  
• Develop and implement IT policies, procedures, and best practices to optimize efficiency, reliability, and scalability
  
• Manage and develop current third party operating systems (including but not limited to, POS, website, app, online ordering system)
  
• Develop IT strategies and initiatives that align with Toastique's business objectives
  
• Identify emerging technologies and trends that could benefit Toastique and make recommendations for their adoption
  
• Identify opportunities for process improvement and optimization based on data analysis and performance metrics
  
• Oversee the collection, analysis, and interpretation of data to support informed decision-making and strategic planning
  
• Collaborate with business stakeholders to understand their data needs and requirements, and develop data-driven solutions to address them
  
• Utilize data visualization tools and techniques to present findings and insights in a clear and understandable manner
  
• Evaluate and select third-party vendors and service providers for IT related products and services
  
• Work with the Marketing and Branding team to ensure campaigns are rolled out successfully via our app/website/loyalty program
  
• Manage the development of our in-house application - including researching, interviewing, and hiring 3rd party vendors as necessary
  
• Manage the development and revamp of our company website - including researching, interviewing, and hiring 3rd party vendors as necessary
  
  Requirements:
  
  
• Proven experience (at least 2 years) as an IT manager or similar role, with a proven track record of success
  
• Extensive knowledge of IT infrastructure, systems, and technologies, including but not limited to point of sale systems, app and website development
  
• Experience with restaurant or similar POS and online ordering systems
  
• Strong written and verbal communication skills
  
• Excellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization.
  
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Keywords: Toastique, LLC, Baltimore , IT Manager, Executive , Washington, Maryland