Assistant Store Manager

Company: TD Bank
Location: Herndon
Posted on: November 6, 2024

Job Description:

Time left to apply: End Date: November 8, 2024 (11 days left to apply)Job Requisition ID: R_1342658Work Location: Herndon, Virginia, United States of AmericaHours: 40Pay Details: $30.00 - $40.00 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.Line of Business: Personal & Commercial BankingJob Description:The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen Customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.Depth & Scope:

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
• Leads the team in overseeing the most complex or diverse sales advice activities that entail complete multiple step processes that involve numerous systems, partners, and complexity.
• Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect.
• Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations based on Customer needs.
• Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment.
• Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution.Education & Experience:
  • Undergraduate degree or equivalent experience.
  • 2+ years related experience required.
  • Supervisory or leadership experience required.
  • Demonstrated ability to provide Legendary Customer Service.
  • Strong verbal and written communication skills.
  • Sales and Operational Management skills.
  • Ability to manage competing priorities.
  • Previous consumer and residential lending experience preferred.
  • Proficient in Microsoft Office.
  • Knowledge of TD Bank products and services.
  • Demonstrated organization, interpersonal, communication and decision-making skills.
  • Shows proficiency with expense management.
  • Notary License (Preferred).
  • Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).Customer Accountabilities:
    • Creates an environment where the team interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questions.
    • Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals, to increase profitability and enable business growth.
    • Establishes and supports strong partnership between colleagues that handle Customer day-to-day transactions and platform bankers/and partners for effective referrals.
    • Leads and reinforces Customer service activities; Supporting Customers through challenging times and life events.
    • Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met.
    • Acts as an escalation point for Customer problem resolution.
    • Creates personal experiences by getting to know each Customer's needs.Shareholder Accountabilities:Advice Accountability:
      • Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service.
      • Leads and coaches advisory team on advice giving strategies and overall product and services acumen.
      • Delivers end-to-end advice to Customers by providing information and tools for financial management.Operational Accountability:
        • Leads and drives operational compliance of all Store operations.
        • Ensures the Store operates efficiently by adhering to the banks policies and procedures.
        • May perform daily branch operation activities including account maintenance, wire transfers, branch opening and closing, and cash management.Employee/Team Accountabilities:
          • Leads and supports a high performing team; provides ongoing feedback and performance reviews.
          • Participates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce.OCC Language:
            • This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act.Physical Requirements:
              • Domestic Travel - Occasional
              • Performing sedentary work - Continuous
              • Sitting - Frequent
              • Standing - Frequent
              • Walking - FrequentThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.Our Total Rewards Package:Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.Additional Information:We're delighted that you're considering building a career with TD.Accommodation:If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Our Values:At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues.Our Commitment to Diversity, Equity, and Inclusion:At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work.
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Keywords: TD Bank, Baltimore , Assistant Store Manager, Executive , Herndon, Maryland