Director of Spa Operations - The Willard InterContinental Washington

Company: InterContinental Hotels Group
Location: Washington
Posted on: November 8, 2024

Job Description:

Director of Spa Operations - The Willard InterContinental WashingtonHotel Brand: InterContinentalLocation: United States, DC, WashingtonHotel: The Willard Washington D.C. (WASHA), 1401 Pennsylvania Ave Nw, 20004IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality for Good - comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.About the hotelThe Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation's Capital. Since 1818, the Willard InterContinental Hotel has played host to the world's social and political elite. Often referred to as the 'Residence of Presidents', The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history.About the Director of Spa Operations positionWe are looking for a new Director of Spa Operations to take ownership of delivering exceptional first impressions and rejuvenating experiences - managing everything from reservations and manicures to esthetician and massage services.A little taste of your day-to-day

• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular inspections to ensure we're making the right first impression
• Recruiting, interviewing, selecting and training all spa positions and ensuring proper certifications
• Creating a team of service providers to meet all aspects of professionalism and service demands
• Ensuring that an effective marketing and public relations strategy is developed in conjunction with the hotel marketing team and implemented in a timely manner
• Implementing and monitoring all marketing strategies and promotions
• Promoting a spa services group menu to appropriate conference business
• Identifying opportunities to promote the spa, including ongoing social media postings and activations
• Managing social media presence, responding to feedback in a timely and professional manner
• Achieving sales and profit plan through maximizing revenue and monitoring expenses
• Developing and ensuring the successful implementation of a retail sales plan
• Preparing budgets and finding new ways to drive revenue
• Ensuring that financial goals are attainedWhat we need from you
  • Advanced Vocational Training / Certification in Spa Management/ Business Administration
  • Social media posting knowledge & experience
  • 2 years of Spa/Guest Service experience including management experience
  • Must speak fluent EnglishWhat you can expect from usWe give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts and some of the best training in the business.The salary range for this role is $70,000.00 to $85,000.00. This is the lowest to highest pay scale we believe we would pay for this role at the time of this posting. This rate is only applicable for jobs to be performed in Washington, DC. We may ultimately pay more or less than the posted range, and the range may be modified in the future.This job is also eligible for bonus pay.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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