District Manager

Company: Servicon Systems, Inc.
Location: Baltimore
Posted on: February 11, 2025

Job Description:

Who We AreWe are women-owned and operated, with nearly 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local, privately held company, we are agile and can maneuver quickly to support the needs of our people and clients.Our goal is to become a trusted partner, not outsourced vendor.One of our greatest strengths is our Culture of Caring. From our CEO to the front-line staff, Servicon embodies our vision of creating healthy environments for people to thrive. This results in greater client satisfaction and healthier outcomes. Meticulous adherence to infection prevention standards interwoven with compassionate service delivery is the key to success.Servicon focuses on three essential elements for establishing a Culture of Caring and Excellence: People, Programs, and Performance. These components represent our strong value alignment, positively impacting patient care, infection prevention, and throughput.The RoleThe District Manager reports directly to the Sr. District Manager and plays a key role in proactively fostering and nurturing positive, client-focused relationships. The District Manager oversees multiple client sites or a single complex client site to ensure the delivery of the best possible client experience.WHAT YOU WILL DO

• Manage and direct the performance of routine to complex tasks and projects.
• Ensure contracted service is delivered to client and completed to client's specification and act as the point of escalation for client questions and concerns. Lead contract renegotiations and actively seek new service opportunities.
• Ensure site staff and management understand and execute their responsibilities in a consistent, safe, and sanctioned manner.
• Ensure site is properly staffed with the appropriate number, type, and skill of service team members and managers.
• Recruit for site including opening the requisition, selecting appropriate candidates, conducting interviews, and giving feedback and candidate selection input.
• Develop and guide employees and act as the point of escalation for employee relations issues, including corrective action; escalate and/or consult with human resources when appropriate.
• Ensure payroll processes are completed for the portfolio, including ensuring managers have completed payroll-related tasks and reviewing and approving timesheets as necessary; able to run timekeeping reports and derive and develop meaningful workforce metrics from the data.
• Communicate and articulate safety and job-related training to a variety of service team members and managers.
• Develop metrics for portfolio supply inventory for budgeting and client contract negotiations to include but not limited to cost savings.
• Participate in strategic planning meetings with leadership.
• Build cross-functional department relationships centered on executing company strategy.
• Closely monitor budget to anticipate and communicate changes.
• Stay abreast of industry standards related to cleaning techniques, supplies, and tools, identifying opportunities to leverage these resources with specific client sites or tasks.What It Takes to be Successful
  • Minimum of eight (8) years relevant experience in Facility Services, Aerospace Operations, Manufacturing, or a related industry.
  • Bachelor's Degree in Business, Communications, or related studies preferred.
  • Strong commitment to high-level service and quality standards.
  • Demonstrated ability to coach, motivate, develop, and lead a team.
  • Willingness to work a variable work schedule-to include day shifts, evening, and night shifts.
  • Demonstrated ability to manage service execution and contract deliverables.
  • Proficient use of Microsoft Office programs (Word, Excel, PowerPoint), Salesforce, Kronos/UKG (or similar HR, Timekeeping, Payroll systems), and similar corporate systems.
  • Must possess and maintain a valid driver's license, and a driving record that aligns with company standards.
  • Demonstrated experience working with union contracts.
  • Ability to obtain a Government Security Clearance or Live Scan (sector specific).
  • Bilingual (Spanish/English) preferred.
  • Ability to travel between local locations approximately 30-40%.
  • Ability to travel to HQ as needed.Covid-19 vaccination requirements may vary by client site.Why You Will Love It Here
    • The satisfaction of driving real change in the industry and people's lives.
    • A diverse community of people who are driven by a shared purpose.
    • A business that acts with integrity in all interactions with co-workers, leaders, and customers.
    • We value others and build success by appreciating differences in thought, opinion, background, skills, and perspectives.
    • An environment of continuous learning and development.
    • Flat organizational structures which elevate employees' level of responsibility.
    • Competitive base salary.
    • Incentive and annual performance-based bonuses.
    • Safe harbor 401(k) with company matching.
    • Paid time off including vacation, sick, holidays, bereavement, jury duty.
    • Exceptional health benefits with low costs (medical/dental/vision).
    • Life, accident, and disability insurance.
    • Employee assistance program (EAP).
    • Employee discounts to theme parks, theatres, sporting events, movies, and more.
      #J-18808-Ljbffr

Keywords: Servicon Systems, Inc., Baltimore , District Manager, Executive , Baltimore, Maryland