CRM Security and Dev Ops Manager (IS-2210-14)

Company: Smithsonian Institution
Location: Washington
Posted on: April 20, 2025

Job Description:

CRM Security and Dev Ops Manager (IS-2210-14)Application Deadline: 25 April 2025Department: Office of Digital TransformationEmployment Type: Full TimeLocation: Washington, DCReporting To: Chief, Engagement SolutionsCompensation: $142,488 - $185,234 / yearDescriptionOPEN DATE: April 17, 2025CLOSING DATE: April 25, 2025 This job will close once 100 applications are received which may be sooner than the closing date.POSITION TYPE: Trust FundAPPOINTMENT TYPE: IndefiniteSCHEDULE: Full TimeDUTY LOCATION: Washington, DCPosition sensitivity and risk: Non-sensitive (NS)/High RiskConditions of Employment

• Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.
• Complete a Probationary Period.
• Maintain a Bank Account for Direct Deposit/Electronic Transfer.
• The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
• Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.
• May serve an 18-month probationary period for new supervisors.OVERVIEWThis position is located in the Office of Digital Transformation (ODT), Office of the Under Secretary of Administration (OUSA) Smithsonian Institution (SI). The Smithsonian Institution is a diverse museum and research complex dedicated to the increase and diffusion of knowledge. The Office of Digital Transformation (ODT) is responsible for making SI a digitally empowered Institution that builds purposeful connections between the knowledge we share and the people we serve, inviting every household, classroom, and community around the globe on a lasting journey to explore, learn, and find meaning together. An integral part of this digital transformation is the implementation of a pan institutional Customer Relationship Management (CRM) solution.The Smithsonian Institution's Office of Digital Transformation (ODT) is looking for a CRM Dev Ops Manager. This role plays a key part of the Smithsonian's CRM strategy and is responsible for designing, developing, and oversight of the initial implementation and continuous enhancements to Salesforce solutions across SI. This role ensures that Salesforce ecosystem solutions align with Institutional and Unit-level business objectives and integrates effectively with other systems. It involves managing technical teams, working with stakeholders, and providing strategic guidance to optimize the use of Salesforce and maximize ROI for the institution.DUTIES AND RESPONSIBILITIES
  • Manage Salesforce CRM DevOps release processes, implements, enforces, and maintains quality assurance processes, testing, and code promotion standards across multiple environments.
  • Manage Salesforce CRM security and compliance, ensuring solutions comply with regulatory requirements and organizational security policies.
  • Provide guidance on best practices and design patterns related to security, compliance, testing, and release management for the Salesforce CRM.
  • Maintain a suite of environments and pipelines required for reliable and timely design, development, release and production support operations.
  • Ensures that capabilities can be delivered in a timely manner while remaining reliable and secure.
  • Manage documentation on release, development, testing, and security, including environment management (backups, environment seeding, etc), workflows and compliance.
  • Manage compliance (security, privacy, PCI, etc) artifacts and documentation, and lead participation in audit activities for CRM architecture.
  • Collaborate with cross-functional teams to drive optimization opportunities in security and DevOps practices.
  • Analyze the CRM environment for DevOps and security technology and process improvements, making recommendations for optimization opportunities.QUALIFICATION REQUIREMENTSExperience required for this position is as follows:
    • Salesforce certifications for one or more of the following: Platform Developer, Advanced Administrator, Development Lifecycle and Deployment Architect.
    • Ability to solve complex Security and DevOps challenges, identify risks, and provide effective solutions.
    • Strong knowledge of monitoring Salesforce components and connections for security and audit purposes.
    • Experience with monitoring tools - e.g. Nagios, Cloudwatch, etc.
    • Experience with Log Management and Analytics tools e.g. Splunk, ELK.
    • Experience with Salesforce Backup and Disaster Recovery.
    • Experience navigating requirements from several regulatory areas (National Institute of Standards and Technology (NIST), PCI Data Security Standard (PCI-DSS), Web Content Accessibility Guidelines (WCAG), etc.).
    • Detail-oriented with the ability to coordinate with multiple stakeholders and manage multiple projects.
    • Strong communication skills.
    • Strong technical writing skills and experience creating procedural and audit documentation.
    • Preferred: Experience developing security & compliance into pipelines.
    • Preferred: Experience leading and managing large complex DevOps and Release environments.
    • Preferred: Development and security operations experience beyond Salesforce technology.
    • Preferred: Experience working in Nonprofit and/or Federal environments.Education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.Any false statement in your application may result in rejection of your application and may also result in termination after employment begins.The Smithsonian Institution values and seeks a cultural workforce. Join us in "Inspiring Generations through Knowledge and Discovery."Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.Relocation expenses are not paid.Applicants requiring reasonable accommodation should contact OHRTrustBranch@si.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian's .
      #J-18808-Ljbffr

Keywords: Smithsonian Institution, Baltimore , CRM Security and Dev Ops Manager (IS-2210-14), Executive , Washington, Maryland