Documentation Specialist (HR)

Company: ALTA IT Services
Location: Vienna
Posted on: April 9, 2025

Job Description:

Job Title: Documentation Specialist (HR)

All potential candidates should read through the following details of this job with care before making an application.
Location: Hybrid Work Model Reporting to Vienna, VA or Pensacola, FL
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract

Description
To support client by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and systems. Works under limited supervision. Uses moderate discretion to modify work practices/processes. Serves as subject matter expert for many business functions, systems, policies and/or procedures. Mentors less experienced team members in the art of communication, negotiation, and change management. Lead and assist in leading complex/difficult tasks of moderate latitude and considerable impact.

Responsibilities
--- Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
--- Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
--- Collaborate with project team members to ensure alignment with departmental efforts
--- Conduct research and preparation of reference material
--- Ensure effective management of projects from inception through implementation
--- Identify, communicate and resolve technical, tactical and operational project issues and risks
--- Interview business owners to determine task objectives, requirements and needs including complex intranet resources. Maintain documentation library to ensure currency of processes
--- Provide training to end user in the use of electronic manuals and reference material
--- Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps
--- Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
--- Administer and Develop eNet content using Adobe Experience Manager (AEM)
--- Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
--- Ensure clear, concise and effective communication of material
--- Interact with various sub-teams to determine user requirements and specifications
--- Lead, guide and mentor less experienced staff
--- Recommend strategy for communications
--- Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines
--- Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
--- Write online reference material, instructions and communications
--- Perform other duties as assigned

Qualifications
--- Ability to compile, organize and present information clearly and concisely
--- Experience in leading projects and/or initiatives of small to medium scope
--- Experience in leading, guiding and mentoring others
--- Experience in work which displays increasing levels of responsibility and/or authority
--- Experience in working with all levels of staff, management, stakeholders, vendors
--- Significant experience in composing correspondence that adheres to grammar and writing style and standards
--- Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
--- Significant experience in researching, compiling, and documenting data, business processes, and workflow
--- Significant experience in working and participating in cross-functional, multi-dimensional teams and projects
--- Advanced knowledge of PC and web/internet-based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
--- Working knowledge of change management principles and practices
--- Advanced knowledge of Microsoft Word, PowerPoint, and Teams, with working knowledge of SharePoint for effective documentation and collaboration within the M365 ecosystem
--- Working knowledge of/proficiency with Adobe Experience Manager (AEM) to manage online content
--- Advanced organizational, planning and time management skills
--- Advanced skill capturing and translating processes and requirements into easily understood terms
--- Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
--- Advanced verbal and written communication skills
--- Effective database and presentation software skills
--- Effective skill exercising initiative and using good judgment to make sound decisions
--- Effective skill identifying and analyzing business requirements and recommending

Desired
Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience


Ref: #850-Rockville (ALTA IT)

Keywords: ALTA IT Services, Baltimore , Documentation Specialist (HR), Human Resources , Vienna, Maryland