COLLABORATION TECHNOLOGY SUPPORT SPECIALIST

Company: CoStar Group
Location: Washington
Posted on: October 24, 2024

Job Description:

Collaboration Technology Support SpecialistJob Description
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
OverviewCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.We are looking for a Collaboration Support Specialist with experience in general administration and support, content management, and business process automation capabilities within the M365 (SharePoint, Teams, PowerAutomate). Experience with using and configuring Atlassian (Jira, Confluence) platforms is a plus. This position can be located in our Washington, DC or Richmond, VA office and offers a schedule of 3 days onsite and 2 days remote.Responsibilities

• Assist Senior M365 and Atlassian resources by providing Tier 1/2 troubleshooting.
• Work with Senior team members in configuration of M365 and Atlassian Sites, Projects, and other services.
• Author and maintain technical documentation and user-guides.
• Participate in the planning and delivery of training with tips, tricks, and best practices.
• Assist in the planning and execution of tasks related to the evaluation of new O365/SharePoint Online based initiatives.
• Identify new areas and business processes where M365/SharePoint or Atlassian tools can be leveraged.
• Solve project and ad-hoc support issues.
• Perform O365/SharePoint and Atlassian support and provide guidance and mentorship to Service Desk team.Basic Qualifications
  • Bachelor's degree from an accredited not for profit university or college.
  • 3+ years of direct experience with Microsoft 365 providing general administration and support.
  • Must possess a good understanding of the core M365 services.
  • Understanding of various M365, add-on services and their licensing.
  • Tier 1/2 troubleshooting.
  • Set up sites/teams and manage permissions.
  • Certification and/or understanding of the topics covered in MS-900.
  • Working knowledge of IAM and SSO tools such as Azure AD, PingID, OneLogin, and Okta.
  • Experience developing technical documentation.
  • Outgoing and consultative demeanor, with excellent communication skills.
  • Strong attention to detail when setting up resources according to complex documentation.
  • A track record of commitment to prior employers.Preferred Qualifications And Skills
    • MS-102: Microsoft 365 Administrator Certification.
    • Direct experience with Jira and Confluence as a power user and general administrator.
    • Experience performing Tier 1/2 troubleshooting for end-users.What's in it for YouWhen you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives, along with a comprehensive benefits package.Benefits Package Includes:
      • Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug.
      • Life, legal, and supplementary insurance.
      • Virtual and in-person mental health counseling services for individuals and family.
      • Commuter and parking benefits.
      • 401(K) retirement plan with matching contributions.
      • Employee stock purchase plan.
      • Paid time off.
      • Tuition reimbursement.
      • On-site fitness center and/or reimbursed fitness center membership costs.
      • Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups.
      • Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position. This position offers a base salary range of $62,500-$91,100, based on relevant skills and experience, and includes a generous benefits plan.CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.
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Keywords: CoStar Group, Baltimore , COLLABORATION TECHNOLOGY SUPPORT SPECIALIST, IT / Software / Systems , Washington, Maryland