Field Service Technician

Company: JEOL USA, INC.
Location: Columbia
Posted on: February 8, 2025

Job Description:

Since 1949, the JEOL legacy has been one of providing solutions for innovation. JEOL positively challenges the world's highest technology, forever contributing to the progress in both Science and Human society through its products. We have 70 years of expertise in the field of electron microscopy, more than 60 years in mass spectrometry and NMR spectrometry, and more than 50 years of e-beam lithography leadership. The primary business of JEOL USA is the sales of new instruments and peripherals and support of scientific instruments throughout the United States, Canada, Mexico, and South America.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Field Service Technician

Field Service Technicians are responsible for routine service, installation, and maintenance of JEOL products such as Electron Microscopes, Scanning Probe Microscopes, Ion Beam Microscopes and Electron Beam lithography instrumentation. You will represent JEOL at customer locations and works primarily with scientists and related personnel to diagnose and repair products within the assigned service territory.

Essential Functions:

Independently diagnose and repair electron microscopes within the territory
Systematically analyze the source of problems affecting customer's instrumentation
Resolve problems with affected instrument, or prepare a report of findings and recommendations
Communicate with clients, vendors, supervisors to ensure customer satisfaction

Qualifications:

An Associate's degree in an appropriate area of engineering and/or science, plus a minimum of 6 months related experience
Solid electromechanical understanding and troubleshooting experience
Knowledge of and ability to apply analog and digital electronics
A valid license, passport, and up to 30% overnight travel is anticipated
Excellent customer service skills

What we offer:

Comprehensive medical and dental insurance without deductibles
Company car
401K plan with a match & Company contribution
2 week training program followed by 6 months on the job training

Qualified candidates may apply on our website at http://www.jeolusa.com/careers

JEOL USA, Inc. is an Affirmative Action/ Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Applications from minorities, females, protected veterans, and individuals with disabilities are strongly encouraged.

EOE/Minorities/Females/Vet/Disabled

Keywords: JEOL USA, INC., Baltimore , Field Service Technician, IT / Software / Systems , Columbia, Maryland