Technical Support Specialist

Company: Abacus Technology Corporation
Location: Washington
Posted on: April 15, 2025

Job Description:

OverviewAbacus Technology is seeking a Technical Support Specialist to provide help desk, desktop, and application support in a Microsoft environment. This is a full-time, on-site position.Responsibilities

• Provide desk-side and remote end user support for MS Windows operating systems, Active Directory, and Microsoft Exchange-related issues.
• Support daily network operations to include monitoring of systems and applications as well as connectivity issues.
• Operate the ServiceNOW service desk to include providing phone and desk-side support for all systems.
• Create and delete Active Directory user accounts, manage password resets, and maintain inventory and warranty information.
• Assist in applying patch management for software and operating systems.
• Deploy system images, install, configure, troubleshoot, test, and maintain desktop-related hardware and software for end users.
• Test and evaluate systems to eliminate problems and make improvements.Qualifications5 years of experience in a desktop support and/or system administration role for enterprise-level environments. Microsoft/VMWare/CompTIA certifications highly desirable. Extensive experience in MS Windows 10/11 is required. Experience with Microsoft back office technologies to include Microsoft Exchange, Active Directory, and SharePoint 2013 is a plus. Familiarity with DNS, DHCP, Fortinet, SQL Server, Avamar, SentinelONE, and ServiceNOW is a plus. Ability to provide troubleshooting and maintenance in an enterprise-level organization. Experience providing support to government contracting programs. Familiarity with cloud technology is a plus. Ability to interact with all levels of an organization and solid customer service skills are critical. Must be a US citizen.Applicants selected may be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.EOE/M/F/Vet/Disabled
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Keywords: Abacus Technology Corporation, Baltimore , Technical Support Specialist, IT / Software / Systems , Washington, Maryland