Operations Support Specialist II

Company: Navient
Location: Moorestown
Posted on: October 26, 2024

Job Description:

Founded in 1991, -Gila -offers business process outsourcing focusing on revenue enhancement services. We serve state governments, transportation authorities, municipal government entities and other public entities, using a technology platform that delivers exceptional customer service. GILA -is a wholly owned subsidiary of -Navient -Corporation. Headquartered in Wilmington, Delaware, -Navient -employs team members in Ohio, New York, Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.comWhy Join Gila?

• Full Time
• Excellent Benefits that start the month after you start!
• Generous Paid Time Off, Medical/Dental/Vision Insurance, 401k with Company Match, and moreWe offer $16.00/ hr.This position is onsite working from our Moorestown, NJ office.JOB SUMMARY:This is a clerical position in which the nature of work is imaging payment and non-payment mail utilizing a commercial payment processing machine, creating and balancing bank deposits resulting from the inbound mail, and responding to customer correspondence.1. Payment Handling - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
  • Operate commercial payment processing machine to image incoming mail
  • Decipher payment data and post to consumer accounts (adhering to segregation of duties)
  • Reconcile and/or deposit payments
  • Audit vault to ensure all payments are posted2. Handle Non-payment mail - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - a.
    • Return non-negotiable or non-postable payments with correspondence
    • Respond to customer correspondence with appropriate language and templates3. Tracking and Reporting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
      • Incoming payment data and outgoing deposits reporting
      • Incoming correspondence and outgoing response report
      • Other duties as assignedMINIMUM REQUIREMENTS:
        • HS Diploma
          • 1 year of payment handling required, preferably in a high-volume business environment
          • 1 year customer service
          • 1 year in Microsoft WordPREFERRED QUALIFICATIONS:
            • 10-key machine experience with a 6,500 key strokes per hour speed
            • Commercial payment processing machine experience is preferred
            • Adobe pdf experience is preferred - - - -All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.Navient is a drug free workplace.

Keywords: Navient, Baltimore , Operations Support Specialist II, Other , Moorestown, Maryland