Enterprise Systems IT Specialist

Company: Central Intelligence Agency
Location: Washington
Posted on: November 1, 2024

Job Description:

Enterprise System IT Specialists provide Agency mission partners with consultation, analysis, and problem resolution for technology products, applications, data and system access, and software issues.

• U.S. citizens (dual U.S. citizens also eligible)
• At least 18 years of age
• Willing to move to the Washington, DC area
• Able to complete security and medical evaluationsEnterprise Systems IT Specialists (ESITS) are responsible for ensuring the Agency's global IT mission partners receive timely, responsive, and exceptional IT service. ESITS may provide project management and systems integration for data, voice, and video communication systems. ESITS provide one-on-one consultation and applications troubleshooting assistance; resolve access, hardware, and software problems; respond to incoming calls for IT assistance and meet with users to resolve problems; assist with integrated IT service delivery requirements; and are responsible for sensitive data access control.Opportunities for foreign and domestic travel may be available in temporary (30-90 days) and longer-term capacities (generally 2-3 years). CIA offers benefits and allowances for travel that positively impact overall compensation.Who You'll Work WithAt the Central Intelligence Agency (CIA), we recognize our Nation's strength comes from the diversity of its people. People from a broad range of backgrounds and viewpoints work at CIA, and our diverse teams are the reason we can keep our country safe.Our benefits support every aspect of a working professional's life, including health and wellness, time off, family, finances, and continuing education. Our programs include highly sought-after government health benefits, flexible schedules, sick leave, and childcare. In some cases, we also offer sign-on incentives and cover moving expenses if you relocate.As a CIA employee, you'll also get the satisfaction of knowing your work is part of something bigger than yourself. Our work is driven by one mission: to keep our Nation safe. Every day is an opportunity to enhance U.S. national security.Minimum Qualifications
  • Associate's degree in one of the following fields or related studies:
    • Computer Science
    • Computer Information Systems
    • Information Science & Technology
    • Management Information Systems
    • Or similar degree from a technical trade school and a minimum of two (2) years of IT customer service work experience with excellent performance and completion of recent formal training
    • Ability and willingness to travel worldwide
    • Working knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
    • IT knowledge such as:
      • Voice transmission
      • Data communications
      • TCP-IP networks
      • VoIP
      • Enterprise server management
      • Applications development
      • Local Area Network (LAN) and Wide Area Network (WAN)
      • Cable-to-modem communications
      • Repair to least replaceable unit
      • Excellent communication skills, especially when explaining technical concepts to non-technical audiences
      • Ability to work within an ambiguous, evolving digital environment individually and as a member of a collaborative team
      • Dedicated, accountable, and dynamic work ethic focused on delivering results in demanding environments
      • Bachelor's degrees in one of the following fields or related studies:
        • Computer Science
        • Computer Information Systems
        • Information Science & Technology
        • Management Information Systems
        • Cyber security
        • Artificial Intelligence
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Keywords: Central Intelligence Agency, Baltimore , Enterprise Systems IT Specialist, Other , Washington, Maryland