Support Specialist II - IS Customer Experience

Company: Expeditors International
Location: Washington
Posted on: November 8, 2024

Job Description:

Support Specialist II - IS Customer Experience

• Full-timeExpeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company founded in 1979, we have employed over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.IS Global Service Center (GSC), operating from Chennai, India, is part of IS supporting Expeditors IT operations. IS GSC started with 6 employees and has grown to over 460 employees today, delivering world-class information services globally. This product-based strategic center's IT transformation has delivered a radical change to Expeditors IT manpower profile and skills over the past three years and will continue to deliver services as we grow responsibly in the coming years.We are looking for a smart System Specialist to provide enterprise-level support to our customers with 5-8 years of experience as a Support Specialist. This technician will provide support via phone, web, email, chat, and other channels as required.Major Duties and Responsibilities:
  • Address incoming environment and application support questions across several applications in the Customer Experience portfolio in a team environment.
  • Liaison between branch operations, development, product owners, and other internal IT teams.
  • Analyze and develop data flow process improvements.
  • Document data flow process improvements, new procedures, and troubleshooting methods.
  • Provide education and cross-training within the support groups.
  • Actively participate in PI Planning and other scrum ceremonies to provide feedback and enhance regular workflow.Minimum Requirements:
    • Bachelor's Degree in Information Technology, Computer Engineering, or related field.
    • A Master's degree in a similar discipline is preferred.
    • 3-5 years' experience in system engineering and IT support.
    • Good working experience in SQL, UNIX, and Kibana tool.
    • Experience working in ServiceNow is preferred.
    • Proven working experience as an enterprise support analyst, IT support, or system analyst.
    • In-depth knowledge of the product that the technician is supporting.
    • Strong problem-solving skills.
    • Excellent written and verbal communication skills.Benefits:
      • Paid Vacation and Holidays
      • Health Plan: Medical Insurance
      • Employee Stock Purchase Plan
      • Training and Education Programs
      • Unlimited opportunities for career advancement
        #J-18808-Ljbffr

Keywords: Expeditors International, Baltimore , Support Specialist II - IS Customer Experience, Other , Washington, Maryland