FRONT DESK COORDINATOR
Company: Carnegie Mellon University
Location: Arlington
Posted on: November 9, 2024
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Job Description:
What We Do The DC Operations group serves as the SEI's
bridgehead in the national capital region. It is responsible for
supporting SEI employees, clients, and guests.This includes
executing the essential functions required to operate and maintain
the Arlington office and facilities. Are you someone who values
organization, motivation, and a strong focus on customer service?
Do you take pleasure in engaging with others? Are you eager to
contribute positively by fostering enthusiasm, professionalism, and
a welcoming environment in an office setting? We invite you to
apply and become a part of our team. Position Summary The Front
Desk Coordinator will be supporting the Software Engineering
Institute branch office by greeting all visitors to the Arlington,
VA office and answering the main line into the facility. The Front
Desk Coordinator will provide support for the SEI courses and
service for the development of customer relationships and
technology transition to the software engineering community in the
Arlington office. The individual will help facilitate
efficient/effective office and conference operations. Requirements
* Independence and Proactivity: You have excellent organizational,
analytical, reasoning and problem-solving skills. You can work
independently and can meet deadlines while balancing competing
priorities. You display a willingness to assume responsibility and
exercise good judgment. * Organization and Leadership: You are
confident in developing effective processes, practices, and
infrastructure to successfully support people and projects. You are
able to multi-task in a fast-paced, collaborative environment. You
maintain accurate and detailed records. * Team Interaction: You
have exceptional oral, written, and interpersonal communication
skills. You can interact effectively with both the SEI and CMU
communities as well as external customers. * Continuous
Improvement: You are self-motivated, and you are always working to
learn new skills. You naturally look for ways you can improve your
work environment, even when that means challenging the status quo.
* Policies, Procedures, and Tools: You are familiar with or able to
quickly learn SEI and CMU policies and procedures. You are
proficient in all Microsoft Office products. You can produce
presentation materials in various formats. You look for and
implement ways to streamline procedures. Duties: * Direct support
to the Washington Operations Manager, staff and guests: You will be
the first interaction to all guests and visitors to the Arlington
office as the Front Desk Coordinator responsible for welcoming and
assisting all individuals who enter our facility. You will be
responsible for managing all processes for catering for internal
meetings and any events held in the Arlington office. You will
prepare and submit purchase requests, travel requests and expense
reimbursements. * Operational support for training activities for
Transition Services and other various customers: You will manage
logistical aspects of course delivery including printing
registration materials, assembling and maintaining inventory of
course materials and supplies, set up and tear down of training
facility, provide certificates to course instructors for signature.
Support the Registration Team Lead for coordinating attendance
lists, participant substitutions, transfers and cancellations, and
assisting in the communications with instructors and attendees. *
Establishing and nurturing Division relationships: You will build
and maintain relationships with both Arlington and Pittsburgh based
staff in the facilities, security and IT departments. You will act
as a Washington Operations ambassador within the SEI and beyond by
actively promoting the SEI's mission, vision and values. You will
work with internal and external stakeholders to plan meetings,
customer visits, conferences, and workshops by arranging for
facilities and support as needed. * Cross training and back-up to
other positions within the Arlington office: You will participate
in shipping/receiving duties, entering work orders, setting up
conference and training rooms and conducting daily walkthroughs of
the space. You may also provide administrative support to Arlington
office staff including the technical staff from other departments.
Knowledge, Skills and Abilities: * Communication and Collaboration:
You are an exceptional communicator and can interact
collaboratively and diplomatically with customers and colleagues at
all levels of experience and knowledge. You grasp the big picture,
direction, and goals of an effort while having the natural ability
to dig into the details on problems and provide support and
direction. * Dedication and Motivation: You can meet deadlines
while multi-tasking-sometimes under pressure and with shifting
priorities. You are self-motivated and can work independently as
well as part of a team. You quickly learn new procedures,
techniques, and approaches. * Knowledge and Learning: You are a
skilled and organized administrator, and you are eager to learn
about the work that the Washington Operations team supports at the
SEI. Other Requirements * High school diploma with 3-5 years
administrative experience * Moderate travel to various locations to
support the SEI's overall mission. This includes within the SEI and
CMU community, sponsor sites, conferences, and offsite meetings on
occasion. (25% travel) * You will be subject to a background check
and must be eligible to work in the United States without Visa
sponsorship. Joining the CMU team opens the door to an array of
exceptional benefits available to eligible employees. Those
employees who are benefits eligible have the opportunity to
experience the full spectrum of advantages from comprehensive
medical, prescription, dental, and vision insurance to an enticing
retirement savings program offering a generous employer
contribution. You can also unlock your potential with tuition
benefits and take well-deserved breaks with ample paid time off and
observed holidays. Finally, rest easy knowing you are covered by
life and accidental death and disability insurance. Other perks
include a free Pittsburgh Regional Transit bus pass, our Family
Concierge Team to help navigate childcare needs, fitness center
access, and so much more! For a comprehensive overview of the
benefits that may beawaiting you, explore our Benefits page. At
Carnegie Mellon, we value the whole package when extending offers
of employment. Beyond just credentials, we consider the role and
responsibilities, your invaluable work experience, and the
knowledge gained through education and training. We acknowledge and
appreciate your unique skills and the diverse perspective you
bring. Your journey with us is about more than just a job; it's
about finding the perfect fit for your professional growth and
personal aspirations. Are you interested in an exciting opportunity
with an exceptional organization?! Apply today! Location Arlington,
VA Job Function Administrative Support and Coordination Position
Type Staff - Regular Full Time/Part time Full time Pay Basis Hourly
More Information:
Keywords: Carnegie Mellon University, Baltimore , FRONT DESK COORDINATOR, Other , Arlington, Maryland
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