Resale Solutions Advisor

Company: ADT Careers
Location: Columbia
Posted on: April 4, 2025

Job Description:

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

What You'll Do:

We are seeking a motivated and dynamic Resale Sales Representative to join our team. In this role, the Resale Sales Representative is responsible for selling reactivation services and upgraded products within an assigned territory to customers who have a previously discontinued ADT system while maintaining the assigned sales quota and following established guidelines. The representative will focus on improving resale rates by strengthening relationships with out-of-service accounts and protecting a key source of growth.

Key Responsibilities:

• Identify and engage prospects using innovative lead generation techniques to maximize outreach.
• Deliver compelling sales presentations and proposals to prospects, emphasizing the unique benefits and advantages of our products and services compared to competitors.
• Manage the work order process and ensure all documentation is completed following approved and standardized procedures.
• Conduct post-installation follow-ups with customers to confirm that commitments were fulfilled and to generate referrals.
• Enhance customer retention by proactively affirming customer satisfaction following the completion of services.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.
  What You'll Need:
  
  
  • Sales Experience: While consumer sales experience is preferred, it is not a requirement.
  • Lead Generation Skills: Ability to independently generate sales leads and develop new business opportunities.
  • Strong Communication: Exceptional communication and negotiation skills to foster solid relationships with customers.
  • Adaptability: Ability to adjust to a variety of customer scenarios and maintain a proactive approach.
  • Problem-solving abilities: Effective problem-solving skills with a focus on consultative sales solutions.
  • Time Management: Strong time management skills to effectively pursue and nurture leads independently.
  • Salesforce Proficiency: Comfortable using Salesforce for tracking and managing customer relationships and follow-ups.
  • Ambition and Drive: A results-driven individual with an entrepreneurial mindset dedicated to expanding the sales pipeline.
  • Transportation: A valid driver's license, a clean driving record, and reliable transportation.
  • Availability: Willing to work full-time, with flexible hours, including evenings and weekends, to maximize lead generation.
    
    Minimum Qualifications:
    
    
    • Education: High school diploma or equivalent
      
      Required Licensing
      
      
      • Valid driver's license
        
        Our Culture: BLUE
        
        At ADT, we live by the BLUE principles: Bold, Lead, Unite, and Elevate. These values define our culture and guide our actions:
        
        
        • Bold: We take risks, innovate, and embrace new challenges with confidence.
        • Lead: We inspire and guide our customers and colleagues towards success.
        • Unite: We work together as a team, fostering collaboration and inclusivity.
        • Elevate: We strive for excellence, continually improving ourselves and our offerings.
          
          Benefits:
          
          
          • Unlimited earning potential with a 100% commission-based compensation plan.
          • Training wage of $4,000 over the first 8 weeks of employment, along with comprehensive training and continuous support.
          • Opportunities for career advancement within ADT.
          • Supportive work environment that fosters professional growth.
          • Robust benefits package, including Medical, Dental, Vision, and 401k match.
          • Paid Time Off (PTO) and mileage reimbursement.
          • Flexibility in working hours to meet customer needs.
            If you are a driven and ambitious individual who thrives in a fast-paced, commission-based environment and aligns with our BLUE values, we want to hear from you!
            
            Ready to embark on a rewarding sales career? Apply now and join our team!
            
            Pay and Benefits Disclosure:
            
            This is a 100% commission-based role. Sales advisors will receive uncapped commission plus training wage and a $1,500 sign-on bonus after 30 days. Commissions are paid on a percentage of the products or services sold and eligible for a monthly performance bonus. Based upon performance, new sales advisors can expect to earn $85,000, while experienced sales advisors can earn over $150,000. If you are not sure you're ready for a commission-only sales position, please apply to discuss the role and training program.
            
            We offer employees access to healthcare benefits (medical, dental and vision), a 401(k) plan with company match, tuition reimbursement, mileage reimbursement, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others.
            
            ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

Keywords: ADT Careers, Baltimore , Resale Solutions Advisor, Other , Columbia, Maryland