Help Desk Tier 2 Team Lead
Company: VirtualVocations
Location: Manassas
Posted on: April 8, 2025
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Job Description:
A company is looking for a Help Desk Tier 2 Team Lead.
Key Responsibilities
Manage and mentor IT support staff, ensuring adherence to job
expectations and organizational standards
Oversee escalated support tickets and collaborate with stakeholders
to resolve application issues and maintain system functionality
Conduct system audits, implement disaster recovery procedures, and
support strategic technology initiatives
Required Qualifications
5+ years of experience in IT support or related field
Associate's degree in Information Technology, MIS, or a related
field preferred; or 5 years of equivalent experience
Working knowledge of web-based applications and data access
mechanisms
Experience in Learning Management Systems and SQL
Experience/training in providing technical support
Keywords: VirtualVocations, Baltimore , Help Desk Tier 2 Team Lead, Other , Manassas, Maryland
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