Member Retention and Growth Analyst

Company: ASSOCIATION FOR COMMUNITY AFFILIATED PLANS
Location: Washington
Posted on: April 17, 2025

Job Description:

Job SummaryThe Member Retention and Growth Analyst is responsible for establishing processes and operational practices to encourage enrollment and retention within CountyCare for Medicaid and Medicare members. This position is critical to analyzing and leveraging data to track membership for all health plan services within CountyCare. This position will work closely with the Senior Enrollment Manager and senior leadership on devising and implementing strategies to retain and grow membership.Typical Duties

• Analyzes data to track and monitor membership growth and retention.
• Works with the Member Enrollment, Retention, and Growth department within operations to devise actionable plans.
• Performs market assessments on membership and monitor membership changes within the Medicaid and Medicare lines of business.
• Reports on results and personalize outreach based on population, geography, and other identified priorities.
• Optimizes existing and conceives new marketing campaigns using targeted text messaging, emails, and other relevant contact channels to activate, engage, and retain membership.
• Identifies and reports to senior leadership risks and areas of loss and opportunities and works cohesively to develop action plans.
• Performs all other duties as assigned.Minimum Qualifications
  • Bachelor's degree from an accredited college or university is required (Must provide official transcripts at the time of interview)
  • Three (3) years of total experience in a health care or government environment is required
  • Two (2) years or more experience related to Medicaid and/or Medicare eligibility policy, membership analysis, and growth strategies is required
  • Experience with planning and quality improvement practices in business operational areas is required
  • Experience in anticipating and identifying issues and developing and/or implementing creative solutions related to complex administrative processes is required
  • Intermediate proficiency with Microsoft Office (Word, Excel, Access, PowerPoint, etc.) is required (MS Office testing will be administered, 70% minimum proficiency rate is required)Preferred Qualifications
    • Experience with member services and or patient satisfaction quality and process improvement projects is preferred
    • Formal training in quality improvement methods is preferredKnowledge, Skills, Abilities and Other Characteristics
      • Knowledge working with HFS and OHS
      • Proficiency with Microsoft Office (Word, Excel, Access, PowerPoint, etc.)
      • Strong interpersonal skills necessary for establishing and continuing contractor relations.
      • Strong verbal and written communication skills.VETERAN PREFERENCEPLEASE READWhen applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.To take advantage of this preference a Veteran must:
        • Meet the minimum qualifications for the position.
        • Identify self as a Veteran on the employment application by answering yes to the question, "Are you a Military Veteran?"
        • Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list an Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptableORA copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.If items are not attached, you will not be eligible for Veteran PreferenceVETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEWMUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATIONBENEFITS PACKAGE
          • Medical, Dental, and Vision Coverage
          • Basic Term Life Insurance
          • Pension Plan
          • Deferred Compensation Program
          • Paid Holidays, Vacation, and Sick Time
          • You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
          • 100% Tuition Reimbursement for nursing-related programs*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
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Keywords: ASSOCIATION FOR COMMUNITY AFFILIATED PLANS, Baltimore , Member Retention and Growth Analyst, Professions , Washington, Maryland