Business Intelligence analyst

Company: Volt
Location: Washington
Posted on: April 19, 2025

Job Description:

Volt is Immediately Hiring for - Business Intelligence Analyst

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.


As a Business Intelligence Analyst - You will:


Requirements (Must Haves) :


Must Have : Need Strong experience in Change management , ServiceNow Module Admin , BI tool )


Clearnce required : Public trust


Job Summary:

Client is looking for a Business Intelligence Analyst to support a large Program. Which responsible for enforcing federal antitrust laws and promoting fair competition in the marketplace. As a Business Intelligence Analyst supporting Change Management and ServiceNow Module Administration, you will be responsible for analyzing and reporting on change management activities, including tracking change requests, approvals, and outcomes. You will also assist in managing the ServiceNow Change Management module, providing insights into the impact and success of changes, and contributing to the optimization of the platform. Your role will involve utilizing business intelligence tools to generate reports, dashboards, and insights to support operational decision-making and continuous improvement.


This work is located onsite in the DC area.


Key Responsibilities:

Collect, analyze, and report on key change management metrics such as change requests, approvals, implementation success rates, and post-implementation reviews.
Develop and maintain reports and dashboards in business intelligence tools (e.g., Power BI, Tableau) to track the status and progress of change management processes.
Analyze trends and patterns in change management data to identify areas for process improvement and risk mitigation.
Assist in the administration of the ServiceNow Change Management module, ensuring the proper setup and configuration of workflows and change processes.
Generate and maintain reports and dashboards within ServiceNow to track change requests and approvals.
Work with ServiceNow users to optimize the system, troubleshoot issues, and ensure accurate tracking of change requests.
Design and develop interactive dashboards and reports to provide key stakeholders with real-time insights into the status of change management activities.
Present findings in a clear, concise manner to senior leadership and business stakeholders, enabling informed decision-making.
Automate the delivery of regular reports to stakeholders to improve the efficiency of change management reporting.
Work closely with IT operations, project management, and change management teams to ensure alignment and transparency on change management metrics and status.
Provide analytical support for change impact assessments, helping teams identify potential risks or areas of improvement in the change process.
Support incident and problem management teams in relation to the outcomes of significant changes.
Continuously evaluate and optimize the change management process by identifying gaps or bottlenecks in the system and proposing improvements.
Assist in the development of best practices for tracking, managing, and reporting on changes, both in ServiceNow and across other systems.
Assist in defining and refining change management KPIs and metrics to align with business objectives and IT governance requirements.


Qualifications:

Bachelor's degree in Business Intelligence, Information Technology, Computer Science, Data Analytics, or a related field.
2-4 years of experience working in business intelligence, data analysis, or IT service management.
Experience with ServiceNow platform administration, especially in the Change Management module, is strongly preferred.
Familiarity with ITIL framework and change management processes is a plus.
Proficiency in business intelligence tools such as Power BI, Tableau, or similar data visualization platforms.
Strong knowledge of SQL for querying and manipulating data from various sources.
Familiarity with ServiceNow platform configuration, workflows, and reporting modules.
Experience with reporting and dashboard creation, especially related to IT operations and service management.



Desirable Skills:

Certifications: ServiceNow Certified System Administrator, ITIL Foundation, or other relevant certifications are a plus.
Experience in data automation and scripting (e.g., Python, PowerShell) is beneficial.
Knowledge of IT service management processes and frameworks such as ITIL or COBIT is a plus.



This is a Full Time ,Contract opportunity.



Location : Washington DC (Onsite role )

Contract : 6+ Month (Possibly Conversion after 6 month )

Pay Rate : $50-57 Per hour.



Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible



Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).



Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.



Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Volt, Baltimore , Business Intelligence analyst, Professions , Washington, Maryland