Customer Service Representative

Company: Ferguson
Location: Halethorpe
Posted on: April 3, 2025

Job Description:

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently looking for the right individual to fill an immediate need for a Customer Service Representative to join our team! This role requires someone who is adaptable, personable, and has strong organizational skills with a focus on excellent customer service.

The schedule for this position is Monday-Friday 7:30am-4:30pm and approximately one Saturday a month from 7:30am-12:00pm. Saturdays are scheduled in advance and flexible with the team.

Responsibilities:

* Customer Service Focus:
* Act as the initial contact for customers via phone, providing a positive and professional first impression of Ferguson.
* Handle a high volume of calls efficiently, directing customers to appropriate individuals or departments.
* Answer basic customer service questions.


* Call Management and Distribution:
* Use tools such as Genesys or Microsoft Teams to navigate and manage calls.
* Ensure calls are routed to the correct department or person.


* Administrative Support:
* Potentially help with administrative tasks such as managing office supplies, organizing documents and setting up meetings.



Qualifications:

* Skills Required:
* Strong communication, organizational, and interpersonal skills.
* A positive attitude and professional demeanor are a must.
* Ability to work in a fast-paced environment and handle difficult customers.


* Experience:
* Previous experience managing calls and navigating Genesys or Microsoft Teams is beneficial.
* Basic understanding of the Ferguson's business and an ability to interact with customers, associates and management effectively.


* Technical Skills:
* Moderate computer proficiency and willingness to learn new systems or tools is a must.


* Other:
* Ability to handle multiple tasks simultaneously and be detail-oriented.
* Regular, reliable attendance and the ability to handle ad-hoc office requests.



At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

* Pay Range:
* $15.00 - $20.00
* Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
* This role is Bonus or Incentive Plan eligible.
* Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
* The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Keywords: Ferguson, Baltimore , Customer Service Representative, Sales , Halethorpe, Maryland